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FAQs & Policies



RETURN POLICY.

We hope that everything arrived to your satisfaction. Should you need to make a return, please review our return policies below.

If you’re happy with your purchase: Enjoy! Thank you for shopping with us at www.cowandlizard.com and we are always happy to get your comments at service@cowandlizard.com..

If everything is not just right: Please accept our apologies and we want to fix it right away. Below are our policies and how to contact us about a problem or a return..

Telephone numbers:
1-888-330-COWS (2697)
1-608-276-6001
Customer support is available from 8 AM to 5 PM CST Monday through Friday

Customer service email: service@cowandlizard.com

Address:
Cow & Lizard, LLC
8029 Coray Lane
Verona, WI, 53593.

Damaged items or wrong items: Please contact us, either by email or telephone, within 7 days of receipt of any damaged or incorrect items. We will arrange a refund or a replacement. Do not ship the item back unless instructed to do so. We cannot be responsible for return freight charges unless we requested the item back. We can usually send a replacement out immediately once we verify the nature of the problem..

Defective items: We accept returns of defective items for up to 30 days after purchase. If you know or suspect that your items are defective, please call or email for instructions. Sometimes problems can be solved with additional instructions. Some of our manufacturers will send you a replacement directly. Please do not return a defective item without first contacting us. We cannot be responsible for return freight charges unless we requested the item back. We can usually have a replacement sent out immediately once we verify the nature of the problem.. If we issue a call tag to have the items returned and the items are determined not to be defective, the cost of the return shipping will be deducted from the refund.

Other returns or exchanges: If you would like to return an item(s) for a refund or for an exchange, we will be happy to take it back. The item must new in the original condition (unwashed, unworn or unused). Please repackage it carefully, preferably in the original shipping box, and send it back to us at this address:

Cow & Lizard, LLC
8029 Coray Lane
Verona, WI 53593

Please include a copy of the original sales receipt. If the order was a gift, you may contact us to arrange an exchange. Please allow 2-3 weeks from the date of shipping to have your refund processed. Shipping charges are not refundable; however, you will not be charged new shipping costs on exchanges. We strongly suggest insurance and/or delivery confirmation as we are not responsible for lost or damaged returns. If your order value falls below the $50 threshold for the free shpping after the return, then the shipping charge of $6.95 will be deducted from your refund.

How soon will my order ship?
Orders generally will ship within 1-2 business days after the receipt of an order. Customers will be promptly notified of any backordered items and expected ship date.

How will my order ship?
U.S. orders are shipped via UPS or USPS with delivery made in an average of 3 to 5 business days. Canadian orders are sent either Priority International Mail with delivery generally in 6-10 business days or UPS. Customer is responsible for the payment of duties, taxes and fees associated with the international shipment. All orders are insured and fully trackable.

What if my package does not get delivered?
Please contact us immediately if your package has not been delivered within a reasonable time after receiving your order shipped email confirmation. We will track your package with the carrier and if necessary, put a trace on the package. If the package is not found after the process is complete, a claim will be filed with the carrier and either a replacement item will be sent or a refund issued.

Will sales tax be added to my order?
Orders shipped to Wisconsin addresses will have 5.5% sales tax applied to the order.

What payment methods do you accept?
We accept VISA ,MasterCard, and Discover.

How secure is your site?
Cow & Lizard, LLC provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchasing. We use Secure Sockets Layer (SSL) technology to protect the security of your online information transmitted to us.

Secure Shopping

You can shop at www.cowandlizard.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy at http://www.authorize.net/company/privacy/ .

www.cowandlizard.com is registered with the Authorize.Net Verified Merchant Seal program.