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We hope that everything arrived to your satisfaction. Should you need to make a return, please review our return policies below.
If you’re happy with your purchase: Enjoy! Thank you for shopping with us at www.cowandlizard.com and we are always happy to get your comments at firstname.lastname@example.org.
If everything is not just right: Please accept our apologies and we want to fix it right away. Below are our policies and how to contact us about a problem or a return..
Customer service email: email@example.com
Cow & Lizard, LLC
8029 Coray Lane
Verona, WI, 53593.
If you would like to return an item(s) for a refund or for an exchange, we will be happy to take it back within 30 days of delivery. The item must new in the original condition (unwashed, unworn or unused). Send back the items with the packing slip with a note about the return. We will keep you updated on the status of your return via email. Items returned that are not in the original condition will be subject to a 50% re-stocking fee. Orders returned with postage or shipping charges due will be issued a refund net of these charges.
Please repackage it carefully, preferably in the original shipping box, and send it back to us at this address:
Cow & Lizard - Returns
8029 Coray Lane
Verona, WI 53593
If the order was a gift, you may contact us to arrange an exchange. Shipping charges are not refundable; however, you will not be charged new shipping costs on exchanges. We strongly suggest insurance and/or delivery confirmation as we are not responsible for lost or damaged returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
FREE SHIPPING for ground shipping within the continental U.S. for all orders - no minimum amount.
Shipping rates are a flat $19.95 for ground shipping outside the continental U.S. for all other domestic orders.
We are no longer shipping internationally. We suggest the use of a freight forwarder.
PLEASE NOTE: If your package needs to be forwarded thru no fault of Cow & Lizards (ie: incorrect address given, package forwarded to a new address) - there will be an additional $10 charge to your credit card for the costs of delivering to the new address.