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FAQ

How soon will my order ship?
Orders generally will ship within 1-2 business days after the receipt of an order. Customers will be promptly notified of any backordered items and expected ship date.

How will my order ship?
U.S. orders are shipped via UPS or USPS with delivery made in an average of 3 to 5 business days. All orders are insured and fully trackable.

What if my package does not get delivered?
Please contact us immediately if your package has not been delivered within a reasonable time after receiving your order shipped email confirmation. We will track your package with the carrier and if necessary, put a trace on the package. If the package is not found after the process is complete, a claim will be filed with the carrier and either a replacement item will be sent or a refund issued.

Will sales tax be added to my order?
Orders shipped to Wisconsin addresses will have 5.5% sales tax applied to the order.

What payment methods do you accept?
We accept VISA ,MasterCard, and Discover.

How secure is your site?
Cow & Lizard, LLC provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchasing. We use Secure Sockets Layer (SSL) technology to protect the security of your online information transmitted to us.

 

SECURE SHOPPING

You can shop at www.cowandlizard.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

 

 

 

 

 


 

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