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We hope that everything arrived to your satisfaction. Should you need to make a return, please review our return policies below.
If you’re happy with your purchase: Enjoy! Thank you for shopping with us at www.cowandlizard.com and we are always happy to get your comments at firstname.lastname@example.org.
If everything is not just right: Please accept our apologies and we want to fix it right away. Below are our policies and how to contact us about a problem or a return..
Customer service email: email@example.com
Cow & Lizard, LLC
8029 Coray Lane
Verona, WI, 53593.
Damaged items or wrong items: Please contact us within 7 days of receipt of any damaged or incorrect items. We will arrange a refund or a replacement. Do not ship the item back unless instructed to do so. We cannot be responsible for return shipping charges unless we requested the item back. We can usually send a replacement out immediately once we verify the nature of the problem.
Defective items: We accept returns of defective items for up to 30 days after purchase. If you know or suspect that your items are defective, please contact us for instructions. Sometimes problems can be solved with additional instructions. Some of our manufacturers will send you a replacement directly. Please do not return a defective item without first contacting us. We cannot be responsible for return shipping charges unless we requested the item back. We can usually have a replacement sent out immediately once we verify the nature of the problem.. If we issue a call tag to have the items returned and the items are determined not to be defective, the cost of the return shipping will be deducted from the refund.
Other returns or exchanges: If you would like to return an item(s) for a refund or for an exchange, we will be happy to take it back within 30 days of delivery. The item must new in the original condition (unwashed, unworn or unused). Send back the items with the packing slip with a note about the return. We will keep you updated on the status of your return via email.
Please repackage it carefully, preferably in the original shipping box, and send it back to us at this address:
Cow & Lizard, LLC
8029 Coray Lane
Verona, WI 53593
If the order was a gift, you may contact us to arrange an exchange. Shipping charges are not refundable; however, you will not be charged new shipping costs on exchanges. We strongly suggest insurance and/or delivery confirmation as we are not responsible for lost or damaged returns.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
FREE SHIPPING for ground shipping within the continental U.S. for all orders - no minimum amount.
Shipping rates are a flat $14.95 for ground shipping outside the continental U.S. for all orders.
International orders - at this time, we are currently shipping to Canada, UK, Belgium, New Zealand, Ireland and Australia. Shipping charges will be calculated during checkout. Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility and are not included in the shipping charges.
PLEASE NOTE: If your package needs to be forwarded thru no fault of Cow & Lizards (ie: incorrect address given, package forwarded to a new address) - there will be an additional $10 charge to your credit card for the costs of delivering to the new address.